Refund Policy
This policy explains when payments made to The Grid for Technical Solutions Establishment (Grid) are refundable and when they are not. It should be read together with our Terms & Conditions.
1. Free trial before purchase
All of our product plans include a thirty (30) day free trial with the full feature set of the plan, at no charge and with no obligation. This period is your opportunity to evaluate the product and confirm it fits your needs before paying.
No payment obligation arises until the trial ends and you explicitly choose a paid subscription.
2. Paid subscriptions
Because a complete free trial is available before purchase, subscription payments — monthly and annual alike — are non-refundable, in whole or in part, once payment has been completed.
You may turn off auto-renewal at any time from your account, and your access continues until the end of the paid period. Cancellation does not entitle you to a refund for the unused remainder of that period.
3. Domain names
Once a domain reservation is confirmed and paid for, the domain is registered immediately with the responsible registry. This is a final action that we cannot reverse and for which the registry does not refund us.
Domain registration and renewal fees are therefore non-refundable and non-transferable once the reservation is confirmed. This includes misspelled names, changes of mind, and cases where you later decide not to use the domain. Please review the domain name and registration term carefully before confirming payment.
4. Professional services and projects
Development and implementation projects are governed by the quotation or statement of work agreed between the parties. Amounts paid for work already delivered, or for a phase that has commenced, are non-refundable.
5. Exceptions
By way of exception to the above, we issue a full refund in the following two cases:
- Duplicate or erroneous charge: the same amount was charged more than once, or a charge resulted from a technical error in the payment process.
- Service could not be provided: a subscription could not be activated, or a domain reservation could not be completed, for a reason attributable to us, and you do not wish to accept an alternative.
6. Requesting a refund
To request a refund under clause 5, email info@grid.sa within fourteen (14) days of the transaction, quoting your invoice number or payment reference. Requests are reviewed within five (5) business days, and approved refunds are returned to the original payment method within 7 to 14 business days, depending on the procedures of the payment provider and your bank.
7. Chargebacks
Please contact us before raising a chargeback with your bank or payment provider, so that we can resolve the matter directly and more quickly.
8. Changes to this policy
We may update this policy from time to time. The version published on this page at the time of your purchase is the one that applies to that purchase.
9. Contact
For any billing or refund question: info@grid.sa — Dammam, Saudi Arabia.